ASSESSMENT OF SELECTED DETERMINANTS OF BURNOUT SYNDROME AND COPING STRATEGIES IN TERMS OF DEMANDING SITUATIONS IN MANAGERS

Abstract

Burnout syndrome may affect anyone of us, what is more, certain differences in its occurrence are noticeable, especially in personality traits, in gender and often in the behavior of managers. The main aim of the article is to assess the signals of burnout syndrome and coping strategies in terms of demanding situations in managers. The main determinants of burnout syndrome,
Depersonalization, Emotional Exhaustion, and Personal Accomplishment were included in the Maslach Burnout Inventory, which consists of twenty-two questions, separately dealing with the mentioned, individual determinants. The Brief Cope Inventory was used to find out, which coping strategies individuals choose in demanding conditions or how they behave during stressful  situations. It outlines fourteen approaches about how to cope with uncomfortable and chaotic situations. The research was carried on a sample of 113 respondents. The final outcomes of the analysis have confirmed the existence of statistically significant links between the determinants of burnout syndrome and coping strategies in terms of demanding situations in managers. What managers say matters, because every word matters. Those who are aware of this, use the right words to influence coping skills of employees in a positive way.